Shop Manager

Location: Middle East (Dubai, Abu Dhabi, Al Ain, Doha - Qatar, Bahrain). Our client is a large retail consortium in the UAE operating 4 leading fashion outlets – Zara, Stradivarius, Promod and Women’s Secret. Due to expansion, they are looking to recruit highly motivated staff across various positions.

Job description:
The Shop Manager ensures the store provides the highest level of customer service possible and is responsible for achieving budgeted revenue goals and monitoring expenses.

Requirements:

1. Bachelor Degree in a related field preferable.
2. 2-3 years of relevant work experience in retail store management.
3. Demonstrated ability to build effective teams and motivate employees
4. Understanding of basic retail concepts
5. Proficient in MS Word and Excel

• Excellent interpersonal skills and a desire to work in a team-oriented environment;
• Strong initiative and leadership skills;
• Excellent communication skills, both verbal and written;
• Good problem solving skills;
• Willingness to set and maintain high standards of performance.

Duties and Responsibilities:

• Promote and monitor quality of service among staff through training and by acting as a positive role model;
• Be personally available to all customers to communicate and identify their needs and address their questions or concerns;
• Responsible to formulate the revenue, expense and profit goals for the store in conjunction with the Brand Manager;
• Ensure that goals will be met through appropriate planning and organization of staff, inventory, and expenses for short and long term success;
• Make staff aware of sales targets and take necessary action to lower expenses if sales targets are not being met;
• Motivate employees regularly so that each person contributes to the productivity of the store and recognize outstanding performance and service;
• Develop a pool of potential Shop Managers/Assistant Managers to meet the long range Retail and Company objectives;
• Responsible for work schedules, break periods, work hours and vacations in an appropriate manner;
• Evaluate all store employees in conjunction with the Assistant Shop Manager;
• Ensure that reviews are given on schedule and documentation is received by the Human Resources Department according to the guidelines outlined by H.R.;
• Responsible for all staff disciplinary issues;
• Communicate with the Brand Manager regularly on store and employee performance;
• Hold weekly staff meeting to address queries or any other related subject;
• Establish inventory levels for the store and order merchandise;
• Assist the Visual Merchandiser in developing a merchandising plan each season that enhances product presentation and makes the store an easy place to shop;
• Maintain safe working conditions for employees and customers. Resolve safety concerns quickly;

SALARY PACKAGE & BONUSES:

• Salary: 1100 - 2000 USD/month (tax free);
• Sales commission: 270 – 410 USD/month (tax-free);
• Shared accommodation provided free (single is available at extra cost);
• Health Insurance provided free;
• Return air ticket provided yearly free;
• Working hours: 48 hours/ week (6 days out of 7);
• Overtime paid extra;
• Transport to work provided free;
• 4 weeks paid leave.